Warranty Repair and Refurbishing
Smith & Warren Quality Guarantee
At Smith & Warren, we proudly offer the most comprehensive warranty and after-purchase care programs in the badge industry. We take pride in the quality and craftsmanship of our badges, standing behind our products with confidence. Our commitment to providing you with reliable and durable badges extends beyond your initial purchase. We understand the significance of your badge and are dedicated to ensuring it remains in optimal condition for years to come. Our Full Lifetime Warranty, Free Repairs, and Badge Refurbishing programs reflect our dedication to your satisfaction.
1. Full Lifetime Warranty & Free Repairs
All custom Smith & Warren badges are covered by our Full Lifetime Warranty. This warranty applies to all custom shirt, wallet, and hat badges, including miniature Family Badges. It covers manufacturer defects and is valid for the entire useful life of the badge. We acknowledge that through normal use, your badge may encounter wear and tear or minor damage. That is why we also offer free repairs for issues due to normal wear and tear.
- Manufacturer defects, including but not limited to material and workmanship issues.
- Breakage or malfunctioning of any badge component due to manufacturing defects.
Wear and Tear Repairs:
- Replacement of worn-out or damaged components due to regular use, including center seals.
- Repair/replacement of worn out, missing, or damaged soft enamel or epoxy enamel areas.
- Surface refinishing to repair worn-out surface coatings.
- Damage resulting from misuse, improper handling, or negligence.
- Extensive damage beyond repair.
- Modifications or alterations to the badge made by parties other than Smith & Warren.
- Scratches or dings.
- Cracked or broken glass enamel, except for applied center seals.
- Surface refinishing does not include complete stripping and polishing of badges. To restore a badge surface to like-new condition, please refer to our Badge Refurbishing Program.
2. Badge Refurbishing
Smith & Warren is proud to offer our Badge Refurbishing service for customers who wish to restore their badges to a like-new condition. This service is available for a fee of $40.00 per badge, which includes full refurbishing and shipping. It includes a comprehensive refurbishment process to ensure your badge maintains its original quality and appearance.
- Full inspection of all badge components, including attachment, enamel areas, center seal, and surface finish
- Repair or replacement of any damaged or worn components to restore like-new appearance and functionality.
- Polishing, re-plating, and restoration of all badge components.
- Return shipping to you from the factory.
Terms and Conditions:
- The customer is responsible for shipping the badge to Smith & Warren for refurbishment.
- Turnaround time for refurbishing may vary based on the complexity of the work.
Warranty, Repair, and Refurbishing Program Service Provider
The Smith & Warren warranty, repair, and refurbishing programs are administered by IPGBadgeCare.com, a website owned by Infinite Products Group Inc. They are the exclusive servicer of Smith & Warren after-sale product care programs. The actual work is done at the Smith & Warren factory, but the customer transactions are processed through this 3rd Party Servicer.
Click below to request warranty, repair, or refurbishing with our service partner IPGBadgeCare.com