The Smith & Warren Lifetime Warranty Explained:
Every Smith & Warren custom badge is backed by our Smith & Warren Lifetime Warranty. At no cost to you, we will repair and refinish your Smith & Warren badge for as long as you own it for reasons due to normal wear and tear or manufacturer defect. We charge no service fee, handling fee, or even return shipping. We want your Smith & Warren badge looking good for as long as you plan to wear it or carry it.
Smith & Warren custom shirt, wallet, and hat badges, including miniature Family Badges, are covered by the Lifetime Warranty. Nameplates, collar insignia, and W Series in-stock badges are not covered by the warranty.
To process a warranty repair please fill out the form below.
You will need the following information to process your repair.
A. Your Full Name
B. Your Return Shipping Address
C. Your Daytime Phone Number
D. A Picture of the front and back of your badge. Do not zoom in or crop a section of your badge. Please send pictures of the entire badge.
You will receive a reply within 2 business days from our repairs department. The reply will either request additional information if clarification is needed or it will include a return authorization document. The return authorization will include packaging and shipping instructions.
**Please do not send in a badge without first obtaining the Return Authorization.**
IMPORTANT (Updated 12/14/2020): Due to a rise of Covid-19 in our area, we have had to reduce staffing levels in the factory. As such, we can only perform certain types of critical repairs right now. Please submit your repair request. We will then reply to you with a Return Authorization. We will also let you know if you should send the badge in immediately or if you should send it in at a later date. We appreciate your patience and understanding.