Can I order my badge directly from Smith & Warren?
The answer to a common question about ordering your badge.
At Smith & Warren, our customers often wonder if they can order directly from us. The short answer is no; we do not sell badges directly to customers from our factory in White Plains, NY. To deliver the best buying experience, we partner with a trusted network of authorized dealers. These dealers range from local public safety supply companies to national catalog/e-commerce companies.
In this article, we will address the reasons we choose to partner with authorized dealers and some of the common questions that come up related to direct buying.
Why we partner with dealers:
One-stop shopping for your uniform:
Our dealers, often suppliers of public safety products, extend their offerings to uniforms and equipment. Recognizing that the badge is just one component of a uniform, this partnership empowers our customers to assemble a complete uniform through our dealers' product line. Partnering with dealers allows us to have a network of sales/service representatives throughout the country. Smith & Warren customers can access outlets to purchase products or get services throughout the entire country.
More choices and ways to order:
Every customer has a preference for their buying experience. Whether they prefer in-store, online, telephone/catalog, or on-site buying, where a dealer personally visits your location, our partnership with dealers allows us to offer all types of buying options.
Higher quality badges and on-time shipping:
As a manufacturer, our primary focus is on designing and crafting high-quality badges that meet the standards and expectations of public safety professionals. Our sales team maintains a close partnership with each dealer, ensuring they stay informed about our product offerings and are well-versed in our product. While we concentrate on manufacturing, our dealers and their teams take charge of delivering exceptional service to our customers.
Benefits of Working with Dealers:
Strong Dealer-Department relationships:
Our dealers have established strong relationships with individual departments, ensuring that badge orders meet specific departmental requirements. This level of understanding and trust ensures a smooth and efficient transaction process.
Competitive pricing and uniform options:
Some customers may have concerns about the "middleman" affecting the cost of badges. However, our dealers offer competitive pricing since they handle multiple product lines and orders for various departments. Additionally, many of our dealers provide full uniform solutions, not just badges, providing you with a one-stop shop for all your uniform needs.
What if you don't have an existing relationship with a dealer?
To begin the process of finding a dealer, use our Find A Dealer locator to determine whether a local dealer is available in your area or if you'd prefer to work with a National Online Dealer. We recognize that ordering a badge can involve intricate details, which is why we are here to assist you in navigating through your badge specifications, ensuring a fair quote for your custom badge.
Your package says Smith & Warren, but you ordered through a dealer:
Even if you ordered through a dealer, it's common for your package to come directly from Smith & Warren. We do this to expedite the delivery process. It is known as drop-shipping and has become a very popular shipping option for customers. Your dealer will request us to ship the order directly to you.
What if you want to reorder but can't recall which dealer you have used:
If you are having trouble remembering who you ordered your badge through, our account managers will be able to assist you in locating your original order. Simply send us a photo of the front and back of your badge, and we will be able to track it down for you.
If you are ready to place an order or have any questions, please contact one of our authorized dealers or submit a quote request through Visualbadge.