Lifetime Warranty

 

 

 

The Smith & Warren Lifetime Warranty Explained:

Every Smith & Warren custom badge is backed by our Smith & Warren Lifetime Warranty.  At no cost to you, we will repair and refinish your Smith & Warren badge for as long as you own it for reasons due to normal wear and tear or manufacturer defect.   We charge no service fee, handling fee or even return shipping.  We want your Smith & Warren badge looking good for as long as you plan to wear it or carry it.  

Warranty Guidelines:

Smith & Warren custom shirt, wallet and hat badges, including miniature Family Badges, are covered by the Lifetime Warranty.  Nameplates, collar insignia, and W Series in-stock badges are not covered by the warranty.     

To process a warranty repair please fill out the form below.

You will need the following information to process your repair.

A. Your Full Name
B. Your Return Shipping Address
C. Your Daytime Phone Number
D. A Picture of the front and back of your badge.  Do not zoom in or crop a section of your badge.  Please send pictures of the entire badge.  

You will receive a reply within 2 business days from our repairs department.  The reply will either request additional information if clarification is needed or it will include a return authorization document.  The return authorization will include packaging and shipping instructions.  

**Please do not send in a badge without first obtaining the Return Authorization.**


 

Warranty Repair Request Form

Welcome to the Smith & Warren warranty repair request form, and thank you for choosing Smith & Warren products.

Please complete the information below to submit your repair request. 

Please note, warranty repair requests apply to Smith & Warren badges only.

 

Contact Information
Return Shipping Address
Type of Repair (Select all that apply)
Repair Description:

OPTIONAL - Provide a brief description of the damage or the repair(s) needed.

Badge Images
Upload picture of the front of the badge.
Do not zoom in or crop off parts of the badge.

Upload a picture of the entire badge.
Do not zoom in or crop off parts of the badge.
One file only.
100 MB limit.
Allowed types: jpg, png, tif, pdf, .

Upload a picture of the back of the badge.
Do not zoom in or crop off parts of the badge.

One file only.
100 MB limit.
Allowed types: jpg, png, tif, pdf, .

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